The Power of Kind Words in Service: How Appreciation from Strangers Can Brighten Our Day

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The Power of Kind Words in Service: How Appreciation from Strangers Can Brighten Our Day


By Uzma Ishaque


When we dedicate ourselves to providing a service, whether in healthcare, hospitality, or any customer-focused field, we often find ourselves giving our best without expecting much in return. Yet, a simple, sincere "thank you" or a few kind words from a stranger can make an incredible difference. This appreciation, even if brief, can energize us, remind us of the purpose behind our work, and inspire us to continue with a renewed spirit.


Real-Life Example: The Impact of Gratitude in Healthcare


In my own experience as a healthcare professional, I recall one particularly memorable encounter. I was working with a young patient whose family was understandably anxious about his recovery. As his respiratory therapist, I provided care and tried to reassure them. A few days later, the child’s mother thanked me tearfully, saying, "We wouldn't have gotten through this without your support." Her words reaffirmed the purpose of my work in a way no other acknowledgment could.


In that moment, the exhaustion from long shifts and the emotional weight of my job felt lighter. That simple expression of gratitude not only strengthened my connection with the family but reminded me of why I chose this profession.


Why Appreciation Matters


Research in psychology reveals that acts of kindness and expressions of gratitude boost morale and create a sense of purpose. In service roles, where burnout rates can be high, positive feedback from those we serve acts as a vital lifeline. The genuine words from a stranger validate our efforts and can significantly enhance our job satisfaction and overall well-being.


How to Foster Gratitude in Everyday Service


1. Be Present and Attentive: Sometimes, just listening can leave a positive impression. People remember kindness, patience, and empathy.

2. Celebrate Small Wins: Each small achievement or positive interaction with a client can reinforce our value in our roles.

3. Remember the Purpose: Recognizing the greater good that our roles contribute to can be uplifting, especially during challenging times.

For anyone in a service-oriented role, embracing and cherishing these moments of appreciation can be transformative. It’s a reminder that our work has a deeper impact than we may realize, and every kind word received is a testament to that.




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